RETURNS
RETURNS INFORMATION
Goods must be sent back to our offices within 14 days from receipt of the original order.
To return your order to us we request that you pack the item(s) in suitable packaging* mark the package as "Returned Goods", include your original paper work circling your returns reason and return it to:
STORMGARD RETURNS
5 CARRINGTON PLACE
HUNTINGDON
UK
PE28 4RZ
If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. STORMGARD is NOT responsible for any return custom charges made.
If you do not have the original paperwork please include a note with your name, order number and reason for returning. We do not offer free returns unfortunately.
Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
Please note we will refuse any returns that arrive damaged or are missing any swing tickets, original packaging or any component that was sent originally.
Once we receive your return, we aim to process it within 7 working days. Depending on your payment method this can take 3-5 working days to be processed into your account, and we can only refund your order on to your original payment method.
If you have opted for an exchange on the size of an item and provided we have the exchange items in stock, you should receive notification of the exchange being processed within 3-5 working days.
Refund and exchange times may vary during sale and holiday periods.
RETURNING FAULTY ITEMS
If the item you received is faulty, please contact the customer services email at info@stormgardworks.com quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us across photographs of the fault.
The photographs will be reviewed by our production team to determine the course of action. If this faulty policy procedure is not adhered to then the policy terms are null and void and we will not be required to refund.
We will then endeavour to get the item back to us and take the necessary course of action. Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.
On returning a faulty or incorrect item internationally you must also email us a photograph or scan of your proof of postage we can have that refunded to you also for the expenses caused by returning the faulty item to us.
Please note, we can only provide reimbursement for returns shipping if you provide us with proof of postage in the form of a valid courier or postal office receipt. If your original order was paid by card then we will also need a valid PayPal address to pay the additional return shipping funds into - you will be contacted for this upon the packages return.
Failure to cooperate will deem STORMGARD non-liable to any instance of refund.
Please note that any use of this website means that you agree to the following Terms and Conditions.